Every wedding puzzle by Bella Puzzles™ is beautifully packaged in a signature Bella Puzzles™ box, and bears a Bella Puzzles™ label with a unique serial number.
All puzzles should be stored dis-assembled, wrapped in tissue, in their boxes. Prolonged exposure to light, dust, and the oils from human hands will shorten the life of a wooden puzzle.
It is your responsibility to provide a correct, complete, and current shipping address. We use the exact shipping address you provide.
All U.S. orders are sent via USPS Priority Mail with insurance and delivery confirmation. Within the U.S. this is 2-5 business day service.
Shipping notifications and tracking numbers are sent to you by email on the day we ship your order.
International shipments are shipped USPS International Express Mail (1-2 week service) unless otherwise arranged. All customs duty fees and taxes are the your responsibility. Customs duties, taxes, VAT, brokerage fees, or tariffs could be applied to your package at the discretion of your local customs officers or post office. Bella Puzzles has no control over Customs and the packages they randomly inspect, and packages we ship are no more likely to be inspected than any other package.
We do not mark international orders as "gift", and we do not undervalue the contents of the package on the customs form as that is against the law.
"Any person who knowingly submits false or misleading export
information through the Shippers Export Declaration (SED) (or any
successor document) shall be subject to a fine not to exceed $10,000
per violation or imprisonment for not more than 5 years, or both.
Source: U.S. Code: Title 13 : Section 305 http://digbig.com/4fqcw "
To prevent any delay on international shipping, please provide a telephone number if your order is being shipped to a PO Box outside the U.S.. Customs forms require that we provide a telephone number on the customs form if the package is addressed to a PO Box.
This customs duty calculator link might be helpful:
If you are in the UK, this link may be helpful: http://www.hmrc.gov.uk/customs/post/internet.htm